App Support

Mobile app maintenance and support for every OS release

Apple and Google change the ground under your app every year. We keep it building, approved and stable, watch the crash reports, and ship the small improvements your users keep asking for.

  • Tested on each OS beta
  • Crash reports actually read
  • Takeovers from other teams
What is included
  • OS readiness each year
  • SDK and dependency upgrades
  • Crash and error monitoring
  • Store policy compliance
  • Performance and stability work
  • Small features and content changes
Get a free quote Reply within one business day. NDA on request.
The problem

How apps decay when nobody is watching

A finished app does not stay finished. Each year brings a new iOS and a new Android, the stores raise their technical requirements, an SDK you depend on is retired and a policy email arrives with a deadline. None of it is visible to users until something breaks or an update is refused.

Our maintenance plans are for companies whose app is live and whose original developers are busy, gone or were never meant to stay. We look after Flutter, React Native, Kotlin and Swift apps, including ones we did not build. If the server side needs the same care, it can sit in the same plan, as described under maintenance and support.

  • A store deadline you did not plan for

    Google or Apple announces that apps must target a newer SDK or declare something new by a set date. Your last build was a year ago and no longer compiles.

  • Ratings slide after an OS update

    The new system version changes a permission, a layout inset or a background rule. A screen breaks, one-star reviews arrive and nobody was testing the beta.

  • The developer has left with the keys

    The freelancer or agency is unreachable. You are not sure who controls the store accounts, the signing key, the push certificates or even the latest source code.

  • Small requests wait for months

    A text change, a new field or a broken link does not justify a project, so it sits in a list while users keep reporting it.

What we do

What a maintenance plan covers

One team keeps your app current, monitored and releasable, with time set aside each month for fixes and small features.

OS readiness each year

Testing on iOS and Android beta releases, fixes for changed behavior, and a compatible update prepared for the stores ahead of the public OS release.

SDK and dependency upgrades

Framework, build tool and library updates applied in small, tested steps, with abandoned packages replaced before they block a release.

Crash and error monitoring

Crashlytics or Sentry set up with alerts, readable stack traces and release tracking, reviewed on a regular schedule and acted on by severity.

Store policy compliance

Target SDK requirements, data safety and privacy label updates, permission declarations, account deletion rules and replies to policy notices handled for you.

Performance and stability work

Startup time, memory use, slow screens, ANRs and battery drain measured against store vitals and improved release by release.

Small features and content changes

Minor screens, copy updates, new form fields, analytics events and design touch-ups delivered from your plan without a separate project.

Typical projects

When clients call us

01

Takeover from a previous developer

We audit the code and accounts, recover or replace what is missing, get a clean build running and publish a first maintenance release under your ownership.

02

Annual OS and SDK update

A once-a-year round of work for stable apps: new OS testing, target SDK bump, dependency refresh and a store release, with a short report of changes.

03

Crash rate reduction

Monitoring is installed, the top crashes are ranked by affected users and fixed in order, and each release is compared with the one before.

04

Ongoing product support

A monthly plan for an active app, covering monitoring, upgrades, store work and a steady stream of small improvements requested by your team.

In depth

What keeping an app alive really involves

The yearly calendar nobody tells you about

Apple previews its next iOS around the middle of the year and ships it a few months later. Google runs its own cycle of previews, betas and a public Android release. Each version changes something that apps rely on: how permissions are requested, what may run in the background, how screens are laid out around system bars. Separately, both stores set a minimum SDK or target level for new submissions and raise it on a schedule. An app left untouched for a couple of years often cannot ship even a one-line fix until it has been brought up to date. We test your app on the betas, fix what changed and plan the target update before the deadline, when it is routine work and not an emergency.

Dependencies age faster than your code

A typical app pulls in dozens of third-party packages for networking, storage, payments, analytics, maps and sign-in. Each has its own release cycle, and vendors retire old SDK versions with little ceremony. Skipping updates feels safe until several major versions have to be crossed at once. We upgrade little and often: framework and build tools first, then libraries, one group at a time on a branch with the test suite and a manual pass on real devices. Packages that have lost their maintainers are replaced early.

Monitoring that someone reads

Crash reporting is only useful if a person looks at it. We connect Crashlytics or Sentry, upload symbol files so stack traces are readable, tag each release and set alerts for new crash types and for a falling crash-free rate. Alongside that we watch Android vitals in the Play Console and the metrics in App Store Connect, since Google Play can reduce the visibility of apps with poor stability. Issues are ranked by how many users they hit, so effort goes to the crash affecting thousands before the one that is merely interesting.

Taking over an app from another team

Before agreeing to maintain an app we ask five questions. Is the full source code available, and does it build from a clean checkout? Who owns the Apple Developer and Google Play accounts? Where are the Android signing keystore and the iOS certificates? Who controls the Firebase project, push keys and other third-party services? Is there any documentation for the API? Missing items are usually recoverable. Store accounts can add new users, apps can be transferred between accounts, and an upload key enrolled in Play App Signing can be reset through Google. A lost keystore without that enrollment is the hard case, and we tell you where you stand before any work is quoted. If the backend needs attention too, our app API integration team picks that up.

What a plan looks like month to month

Plans are sized to the app. A stable app needs a little time each month for monitoring and upgrades, plus a larger block around OS release season. An active product uses more, mostly on small features. You get a monthly report of what the time went on, and we say so when a month needs less.

Process

Taking on your app

  1. 1

    Access and audit

    You share the repository and store access. We build the app, review dependencies, crash data and store warnings, and report what we found.

  2. 2

    Stabilize

    Urgent items come first: failing builds, policy deadlines, top crashes and expired certificates. A first maintenance release goes to the stores.

  3. 3

    Set up monitoring and CI

    Crash reporting, alerts and an automated build pipeline are put in place so every later release is repeatable and observable.

  4. 4

    Monthly cycle

    Each month covers upgrades, monitoring review, agreed fixes and small features, ending with a release when needed and a short written report.

  5. 5

    Yearly OS preparation

    During the beta period we test on the upcoming iOS and Android versions and schedule compatibility work ahead of the public launch.

Deliverables

What stays in your hands

  • An app that builds from a clean checkout
  • Store accounts, keys and certificates documented and under your control
  • Crash and stability dashboards your team can open
  • A monthly report of work done and risks ahead
  • A dated plan for upcoming OS and store requirements
FAQ

Maintenance and takeover questions

Will you maintain an app that another company built?
Yes. Takeovers are a regular part of our work. We first check that the source code builds, review dependencies and confirm who holds the store accounts and signing keys. You get a written summary of the condition of the app before a plan is agreed.
What if we no longer have the source code or the signing key?
Without source code the app has to be rebuilt, although the store listing, users and reviews can be kept. A missing Android upload key can often be reset through Google when Play App Signing is in use. We check both situations before quoting.
Why does an app need updates if nothing is broken?
Because the platforms move even when your code does not. New OS versions change behavior, stores raise the SDK level they accept, and old libraries stop being supported. An app that skips this work eventually cannot publish updates, and it may be hidden from new users or removed from a store.
How quickly do you respond to a crash or outage?
We agree response times in the plan, based on how critical the app is to your business. Alerts from crash monitoring reach our team directly, and urgent fixes are prioritized over planned work. Store review time still applies to any release, which we factor in.
Do you maintain the backend as well as the app?
Yes, if you want one team for both. Server updates, security patches and API changes can be included, which avoids the common situation where app and backend developers blame each other. See Laravel maintenance and support for the server side.
Can new features be built under a maintenance plan?
Small ones, yes: a new field, a screen, a report or an analytics event. Larger features are scoped and quoted separately so they do not eat the time reserved for upgrades and monitoring. We tell you which category a request falls into before starting.
Do we keep ownership of the app during maintenance?
Yes. The code stays in your repository, the apps stay in your store accounts and every key or certificate we create is documented and handed to you. If you move maintenance in-house or elsewhere later, nothing has to be untangled.
Start a project

Hand your app to a team that will watch it

Tell us what the app is built with, when it was last updated and what worries you. We reply within one business day with next steps and a free quote.

  • Free consultation and quote
  • NDA on request
  • You own the source code
  • Reply within one business day
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